WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!

Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it's a life-changing proposal that's impossible to refuse.

OUR CULTURE & COMMUNITY

While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Above all, we’re looking for those who are unabashedly and unapologetically in love with love.

This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting.

Robbins Brothers offer a flexible work schedule that includes a combination of remote and on-site, as well as flexible hours.

THE ROLE

The General Manager acts as co-owner of the Retail Store Operational Plan and is responsible for insuring that store objectives are met and for insuring that all sales opportunities are maximized through the direction of traffic, advising and coaching while the customers are still in-store. He/she will maximize Gross Profit and manage the store budget while addressing customer concerns and maintaining a constant awareness of security issues involved in operating a store. The General Manager will train and develop store management team, deliver timely performance evaluations and create and maintain the store vision.

The General Manager works closely with the Regional Supervisor, Stores in all aspects of Store Operations function as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing and effective succession plan as well as for modeling, support and adherence to company values.

RESPONSIBILITIES

Sales Management

• Exceeds customers expectations ensuring the delivery of the legendary Robbins Bros. experience
• Floor General
• Acts to insure that all sales opportunities are maximized through direction of traffic, advising and coaching while the customer is still in-store
• Increase Close % and Average Sale to achieve the organizational financial objectives
• Champion of Perfect Proposals
• Ensures the effective use of Salesforce to drive business

People Development

• Recruiting and constantly striving to top grade store staff while staying within budget.
• Training and development of management staff.
• Supports company sponsored education with follow up through training at the store level
• Motivates, mentors, and inspires others.
• Delivers timely and consistent performance evaluations
• Maintains detailed records and documentation of training and disciplinary incidents.
• ▪ Does the Management Competency Ranking quarterly.

Merchandise Management

• Inventory Control and strive to eliminate shrinkage
• Specific Needs Assessment
• Responsible for having the “right ring at the right price at the right time” through awareness, analysis and communication.
• Manages store appearance and aesthetics
• Execute a case maintenance program
• Maximizing Gross Profit
• Maintains awareness of smart selling
• Quality Control

Store Profitability

▪ Budget Management
▪ Strategic Scheduling
▪ “Other Income” Management

Planning

▪ Team “Goal Setting”
▪ Creating and maintaining Store Vision

Operations

▪ Maintain established Security Guidelines
▪ Store Maintenance

Values Promotion and Maintenance

• Understands and nurtures RBI corporate culture
• Maintains open lines of communication
• Exemplifies company values
• Enforces company policy of accountability toward those that do not adhere to the company values

Other

• To be determined

Reports To: Director, Stores Chief of Staff

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 6 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Retail Store Managers: 6 years (Required)

Ability to Relocate:

• Azusa, CA 91702: Relocate before starting work (Required)

Work Location: In person